• Mitarbeiter in Kundenbetreuung (m/w) - Customer Service Specialist (M/F) (Temporary role - 12 months)

    Job Division Guardian Glass
    REF. 2018-2103
    Customer Service/Support
  • Overview

    Guardian Automotive is part of Guardian Industries, one of the world’s largest glass manufacturers, with a track record of more than 85 years in serving the automotive industry. With world-class local production facilities and a reliable and efficient distribution network throughout Europe, Guardian Automotive is the only manufacturer in the region to focus exclusively on the production and distribution of premium quality Automotive Replacement Glass (ARG). As a long-standing, reliable and experienced industry partner, we are big enough to deliver, small enough to care and strong enough to support our customers.

    More in


    For our location in Karlsruhe, we are looking for a Customer Service Specialist (m/f) for an immediate start and for a 12 month temporary contract.


    Zur Unterstützung unseres Teams im Vertriebszentrum Karlsruhe sucht Guardian Autoglas GmbH nach einem/er Kundenbetreuer / -in (m/w) (auf 12-Monate befristeter Arbeitsvertrag).


    • Be the first point of contact with customers for all enquiries / orders
    • Active customer phone acquisition
    • Drive the organization forward to deliver the best customer experience.
    • Responsibility and execution of written and telephone correspondence.
    • Constant optimization of internal systems and ERP solutions.
    • Evaluation and presentation of project results.
    • Support with new projects.
    • Data management and maintenance.
    • Receiving and processing orders.
    • Supporting and relieving the department head in day-to-day business.

    Ihre Aufgaben

    • Angebotserstellung, Auftragsannahme und -abwicklung
    • Beratung von Kundenanfragen und Ausarbeitung individueller Lösungen
    • Teilnahme an Messen
    • Aktive telefonische Kundenakquise
    • Verantwortung und Ausführung der schriftlichen und telefonischen Korrespondenz
    • Ständige Optimierung von internen ERP-Systemen
    • Unterstützung bei neuen Projekten
    • Kontakt- und Kundendaten verwalten
    • Auswertungen und Präsentationen von Projektergebnissen


    • Completed commercial education. 
    • Fluent in English and German spoken and written is a must.(Please submit your cv in English).
    • Minimum of 3 years of professional experience. 


    • Customer oriented appearance.
    • Friendly nature.
    • Team spirit.


    Unsere Anforderungen:

    • Abgeschlossene kaufmännische Ausbildung
    • Fließend in Englisch und Deutsch in Wort und Schrift (Bitte senden Sie Ihre Bewerbungsunterlagen in Englisch)
    • Erste Berufserfahungen sind von großen Vorteil
    • Kenntnisse in MS Office
    • Flexibilität
    • Positive Grundeinstellung und Teamfähigkeit

    What do we have to offer?

    Our young and dynamic Management Team has formulated a clear objective: to be the preferred supplier of premium quality Automotive Replacement Glass. We have completed the integration of our dedicated European manufacturing facilities and state-of-the-art warehousing and distribution services. Our key strength is providing a seamless, fast and outstanding customer service. 


    Guardian companies are committed to offer a competitive compensation package and an opportunity for you to maximize your potential. We pride ourselves in promoting career opportunities in an open environment, which encourages individual development and gives you opportunities to expand your knowledge and work as part of a global team. We offer a unique professional experience in a culture based on integrity, compliance and value creation. If you are interested in finding out more about our culture, please visit us on our website:


    Wir bieten Ihnen eine herausfordernde und anspruchsvolle Tätigkeit mit wettbewerbsfähigem Entgelt in einem internationalem Umfeld. Unsere schlanke Organisation erfordert Unternehmensgeist und den Willen, mit seinen Aufgaben zu wachsen.







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