• Order-to-Cash Specialist (OtC)

    Location PL-Katowice
  • Overview

    Guardian Glass, a major business unit of Guardian Industries, is one of the world’s largest manufacturers of float, coated and fabricated glass products. At its 25 float plants around the globe, Guardian Glass produces high performance glass for use in exterior (both commercial and residential) and interior architectural applications, as well as transportation and technical products. Guardian glass can be found in homes, offices, cars and some of the world’s most iconic architectural landmarks. The Guardian Glass Science & Technology Center continuously works to create new glass products and solutions using the most advanced technology to help customers see what’s possible™. Visit for more information.


    For our location in Katowice, we are looking for an Order-to-Cash Specialist (OtC) for an immediate start.


    Responsible for ensuring daily invoicing, applying/allocating payment received and reaching out to customers to collect payment for overdue bills, or other payments. Acts as the support for sales in dealing with customers and manages overdue accounts.

    • Daily Invoicing: ensure email or paper invoices are sent daily until system is automated
    • Accounts Receivables & Cash Applications: Apply and allocate payments to customer accounts  
    • Ensure customer accounts are well maintained and allocation of payment is done properly, daily with documentation/notes in cases of unallocated items
    • Ensure customer payment are on time ; follow credit policy with tolerance and reminder to be sent : ultimately target limited past due % ( Target To be defined) 
    • Perform Financial Release based on collected payment and/or credit policy : Financial release to be performed on a daily basis in case of blocked invoices: ensure payment is received and /or release based on credit policy and/or collect necessary endorsement to release shipment 
    • Collect payments on past due invoices: To identify when delinquent accounts need to be called based on their terms of sale and call promptly once an account becomes past due based on credit policy
      • To follow up frequently for payment commitments.
      • To provide detailed information if necessary or requested.
      • To handle all feedback for documentation based on the morning banking info and customer reminder
      • To work every day on disputed amount in the objective to solve them. Adjustments to accounts as needed, reconciliations as needed, researching short pays and disputed items, file claims with customers as necessary.
    • To provide Inside Sales & Outside sales relevant information in case of issues related to payment that could lead to blocked invoices.
    • To inform sales of significant changes in account status in a timely and professional manner.
    • To compile and submit information about problem accounts to the Department Manager.
    • To maintain good customer relations.
    • To issue weekly & monthly report related to collection (Weekly AR, Monthly past due )
    • To support audit with documentation, aged balanced and reconciliation as needed

    Other responsibilities included include but are not limited to:

    • Performing customer registration in CFC related to financial items (payment terms, credit limit, Risk rating, remittance, bank information, payment method in case of DD…)
    • Generating direct debit collection process and solve issue in case of rejection
    • Working as a team with sales, customers, other departments and members of this department in line with credit policy and to support sales growth, customer focus philosophy and on time cash inflows and reduce credit risk



    1. Education: Bachelor's Degree preferred.
    2. Experience: Minimum of two years of experience in collections.
    3. Skills/Characteristics necessary to perform essential functions:
      • Excellent verbal and written communication skill.
      • Exceptional interpersonal and negotiation skills.
      • Problem solving skills.
      • Results oriented
    4. Performance Expectations: minimise overdues, reduce unapplied Cash on account, minimize FR through proper customer accounting
      • follow collection process
      • Document customer exchange and report on weekly A/R
      • Call customer when needed (always more effective).
      • Communicate with sales on ongoing/relevant/recurrent issues
      • Issue report Timely
      • Elevate any unusual event on missing payment to avoid bad debts

    What do we have to offer?

    Guardian companies are committed to offer a competitive compensation package and an opportunity for you to maximize your potential. We pride ourselves in promoting career opportunities in an open environment, which encourages individual development and gives you opportunities to expand your knowledge and work as part of a global team. We offer a unique professional experience in a culture based on integrity, compliance and value creation. If you are interested in finding out more about our culture, please visit us on our website:




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