• Customer Service Account Manager

    Location US-MI-Troy
    Customer Service/Support
  • Overview

    Guardian Industries, a global company headquartered in Auburn Hills, Michigan, employs around 18,000 people and operates facilities throughout North America, Europe, South America, Africa, the Middle East and Asia. Guardian’s diverse group of companies are involved in the manufacture of high-performance float, coated and fabricated glass products; the manufacture of high-quality chrome-plated and painted plastic components for the automotive and commercial truck industries; and the distribution of specialty building products. Guardian’s vision is to create value for customers and society through constant innovation using fewer resources. Guardian is a wholly owned subsidiary of Koch Industries, Inc. Visit


    We are presently recruiting for a Customer Service Account Manager who will thrive in this culture. This position will be located at our Troy, MI facility.


    The position will be responsible for the following:


    • Customer service account management servicing the automotive, residential, and commercial market segments.
    • The position is responsible for the customer account management to include order processing, inventory management, pricing, stocking plans, and accounts receivable.
    • Building strong, collaborative relationships with the customer base through open and interactive communication.
    • Interaction with the outside sales team, providing product availability information, working together to meet customer needs and secure new business.
    • Review customer stocking plans and partner with materials planners to ensure adequate supply is available to meet customer requirements.
    • Provide product technical support
    • Position operates in a fast-paced environment, the ideal candidate will be able to identify problems and apply continuous improvement processes and methodologies to be able counteract with solutions.
    • Work with outside sales and marketing managers on new and existing products to become product knowledgeable on Guardians vast array of value added product offerings in-order to better service the customer needs.


    The background and experience requirements for this position are as follows:


    • Bachelor’s degree required
    • Familiarity with CRM systems and practices
    • Customer service focused, must have good telephone and communication skills
    • Multitasking is required daily along with good organizational skills
    • Advanced PC skills in Microsoft Excel, Word, PowerPoint, Outlook

    What do we have to offer?

    • A culture that places top priority on integrity and compliance
    • Encouragement to challenge the status quo and share knowledge
    • Responsibilities and rewards based on contributions
    • Competitive compensation and a wide variety of benefits including health/dental/life insurance, prescription coverage, STD and optional LTD, paid vacation and holidays, and a 401 (k) with a $1 for $1 match up to 7%.


    For more information about Guardian Industries LLC., visit us at


    Guardian Industries LLC. is an Equal Opportunity Employer



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