Guardian

  • Inside Sales Administrator

    Location UK-Goole
    REF.
    2018-1880
    Category
    Sales
  • Overview

    Guardian Glass, a major business unit of Guardian Industries, is one of the world’s largest manufacturers of float, coated and fabricated glass products. At its 25 float plants around the globe, Guardian Glass produces high performance glass for use in exterior (both commercial and residential) and interior architectural applications, as well as transportation and technical products. Guardian glass can be found in homes, offices, cars and some of the world’s most iconic architectural landmarks. The Guardian Glass Science & Technology Center continuously works to create new glass products and solutions using the most advanced technology to help customers see what’s possible™. Visit guardianglass.com for more information.

     

    Responsibilities

    Responsibilities:

    • Conduct all business with integrity, ensuring compliance with policies and procedures.
    • Understand process and resolve customer requirements providing a practical solution within a timely and accurate manner to ensure excellent customer service is provided.
    • Liaise closely with all departments (Material Control, Transport, Production, Accounts etc) at our Goole and European locations to ensure outstanding customer service
    • Coordination of complaint handling from organising the investigation to providing any corrective action
    • Support both the Outside and Inside sales teams as necessary including sharing knowledge and information to optimise the service, providing innovative solutions and challenging the status quo
    • Establish and maintain good working relationships with all customers
    • Promote Guardian’s product portfolio.

     

    Qualifications:

    • Educated to a minimum of GCSE (or equivalent) English & Maths and ideally hold a customer service /sales qualification
    • Strong computer literacy, working with Microsoft applications (Excel in particular) and bespoke Guardian systems
    • Be passionately customer focused to profitably anticipate and satisfy their needs
    • Highly motivated and confident individual
    • Well organised to provide efficiency
    • The ability to multi-task whilst being accurate and having attention to detail
    • Demonstrate strong communication skills
    • Work to tight deadlines and contribute to team and plant KPI’s
    • Have a positive and flexible attitude towards supporting colleagues.
    • The ability to solve complex problems
    • Excellent communication skills
    • Working proactively and under your own initiative
    • Enjoy working in a fast-paced team environment whilst finding personal fulfilment and meaning in your work

     

    What do we have to offer?

    Guardian companies are committed to offer a competitive compensation package and an opportunity for you to maximize your potential. We pride ourselves in promoting career opportunities in an open environment, which encourages individual development and gives you opportunities to expand your knowledge and work as part of a global team. We offer a unique professional experience in a culture based on integrity, compliance and value creation. If you are interested in finding out more about our culture, please visit us on our website:

    https://www.guardian.com/en/about_us/market_based_management.html

     

     

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