Guardian

  • Customer Service Specialist with English, German and Polish

    Location PL-Katowice
    REF.
    2018-1862
    Category
    Customer Service/Support
  • Overview

    Guardian Glass, a major business unit of Guardian Industries, is one of the world’s largest manufacturers of float, coated and fabricated glass products. At its 25 float plants around the globe, Guardian Glass produces high performance glass for use in exterior (both commercial and residential) and interior architectural applications, as well as transportation and technical products. Guardian glass can be found in homes, offices, cars and some of the world’s most iconic architectural landmarks. The Guardian Glass Science & Technology Center continuously works to create new glass products and solutions using the most advanced technology to help customers see what’s possible™. Visit guardianglass.com for more information.

     

    Responsibilities

     

    • You will take full responsibility of assigned customers’ relationship and support. This includes: orders coordination, development of customer-supplier relationship in collaboration with outside sales representatives, and follow-up of customers’ files and requests.
    • As a Guardian Customer Service Representative you will have the opportunity to work with customers located not only in Europe but also in Asia, Middle East, South America or even Oceania.
    • You will be the key contact between the customer and Guardian. In that scope, you will identify and understand your customer’s needs and provide them with the most suitable solution for their business activities.
    • You will work in close cooperation with marketing, finance, technical, logistics, production, and shipping. Furthermore you will also be responsible for quotations and follow-up of projects. This requires an excellent knowledge of your markets and customers, as well as production and logistics constraints.

      

    Qualifications:

     

    • Strong sense of Service / Customer Focus
    • Excellent organizational skills and a great sense of initiative
    • Very rigorous and methodic
    • Autonomous and proactive
    • Excellent communication skills
    • Business understanding and entrepreneurial spirit
    • Enthusiastic and team spirit
    • Adaptability and flexibility
    • Fluent spoken and written English, German and Polish - any other language is an asset.
    • Advanced understanding of Microsoft office applications, especially Excel
    • Some experience in a similar position in an international industrial company

    You will report to the Inside Sales Manager based in Poland, Katowice.

    What do we have to offer?

    Guardian companies are committed to offer a competitive compensation package and an opportunity for you to maximize your potential. We pride ourselves in promoting career opportunities in an open environment, which encourages individual development and gives you opportunities to expand your knowledge and work as part of a global team. We offer a unique professional experience in a culture based on integrity, compliance and value creation. If you are interested in finding out more about our culture, please visit us on our website:

    https://www.guardian.com/en/about_us/market_based_management.html

     

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