Guardian

  • Specialty Customer Service Specialist with German and English

    Location PL-Katowice
    REF.
    2018-1814
    Category
    Customer Service/Support
  • Overview

    Guardian Industries, a global company headquartered in Auburn Hills, Michigan, employs around 17,000 people and operates facilities throughout North America, Europe, South America, Africa, the Middle East and Asia. Guardian’s diverse group of companies are involved in the manufacture of high-performance float, coated and fabricated glass products; the manufacture of high-quality chrome-plated and painted plastic components for the automotive and commercial truck industries; and the distribution of specialty building products. Guardian’s vision is to create value for customers and society through constant innovation using fewer resources. Guardian is a wholly owned subsidiary of Koch Industries, Inc. Visit guardian.com for more information.

     

     For our location in Katowice, Poland, we are looking for an experienced Specialty Customer Service Specialist with German speaking skills. 

     

    Responsibilities

    • You will take full responsibility of assigned customers’ relationship and support. This includes: orders coordination, development of customer-supplier relationship in collaboration with outside sales representatives, and follow-up of customers’ files and requests.
    • As an Automotive Specialist you will have the opportunity to work with customers located in Europe.
    • You will be the key contact between the customers, our staff in the field and the plants throughout Europe. In that scope, you will identify and understand your customer’s needs and provide them with the most suitable solution for their business activities.
    • You will work in close cooperation with marketing, finance, technical, logistics, production, and shipping. Furthermore, you will also be responsible for quotations and follow-up of projects. This requires an excellent knowledge of your markets and customers, as well as production and logistics constraints.

    Qualifications:

    • Identify, initiate and supervise implementation of improvements in the sales process, customer experience, export and logistics
    • Prepare periodic and ad hoc reports on sales metrics
    • Make input and prepare monthly forecasts
    • Monitor customer feedback and help resolve complaints
    • Control and have ownership for resolving customs and logistics issues
    • Coordinate and supervise payment procedures internally and with outside sales
    • Working with and effectively managing extensive network of stakeholders including Sales team in Europe and around the globe to deliver improvements within project design and to drive best possible customer focus
    • Responsibility for claims handling and improvements in customer service process
    • Take control over price calculations and verifications
    • Conduct benchmarking and work towards recognition from awarding bodies

            Desired skills and experience:

    • Strong sense of Service / Customer Focus
    • Proactive & Analytical skills.
    • Preferably good understanding of OEM & Automotive business.
    • Excellent organizational skills and a great sense of initiative
    • Knowledge on Import & Export Activities
    • Very rigorous and methodic
    • Autonomous and proactive
    • Excellent communication skills
    • Business understanding and entrepreneurial spirit
    • Enthusiastic and team spirit
    • Adaptability and flexibility
    • Fluent spoken and written English and German languages - Turkish is an additional strong asset.
    • Advanced understanding of all Microsoft office applications
    • Some experience in a similar position in an international industrial company
    • Knowledge of customs and logistics aspects
    • Good administrative skills
    • Results driven and attention to detailsYou will report to the Customer Service Manager located in Katowice.

     

    What do we have to offer?

    Guardian companies are committed to offer a competitive compensation package and an opportunity for you to maximize your potential. We pride ourselves in promoting career opportunities in an open environment, which encourages individual development and gives you opportunities to expand your knowledge and work as part of a global team. We offer a unique professional experience in a culture based on integrity, compliance and value creation. If you are interested in finding out more about our culture, please visit us on our website:

    https://www.guardian.com/en/about_us/market_based_management.html

     

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